Privacy Policy

1. About this policy

This Privacy Policy explains how The Figure Lab PLT, trading as FigureLab, handles personal data when you visit www.figurelabmy.com, use our finance diagnostic, contact us, or interact with our linked channels.

This page is prepared as a legal-review-ready website notice. It is not a substitute for advice from Malaysian legal counsel on your specific compliance obligations.

2. Personal data we collect

Depending on how you use the website, we may collect:

• Contact details such as email address, phone number, WhatsApp details, and message content.
• Finance diagnostic answers, diagnostic result data, consent confirmation, page URL, and user agent information.
• Website analytics information, including pages viewed, events, approximate device/browser information, and interaction data collected through Google Tag Manager or related Google services.
• Information you provide through third-party channels such as WhatsApp, email, Instagram, or other links you choose to open.

3. How we use personal data

We use personal data to respond to enquiries, provide the diagnostic and custom report experience, manage leads, contact you about your diagnostic result or requested review, improve the website, measure website performance, protect our systems, and keep records of consent and communications.

4. Legal basis and consent

Where the Personal Data Protection Act 2010 of Malaysia or other applicable laws apply, we process personal data for purposes that are connected with your interaction with FigureLab, our legitimate business operations, your consent, or steps taken at your request before a potential engagement.

You may withdraw consent for future contact by emailing us. Withdrawal does not affect processing that has already occurred or records we are required or reasonably need to retain.

5. Tools and service providers

We may use third-party providers to host, process, store, analyse, or communicate data. These include Vercel for website hosting and web analytics, Google Sheets and Google Apps Script for diagnostic lead storage and routing, Google Tag Manager and Google services for analytics and measurement, and communication services such as WhatsApp, email, or Instagram where you choose to use them.

6. Disclosure and transfers

We do not sell personal data. We may disclose data to service providers, professional advisers, technology partners, authorities where legally required, or parties involved in protecting our rights and operating the website. Some providers may process data outside Malaysia, subject to their own infrastructure and policies.

7. Retention and security

We retain personal data only for as long as reasonably needed for the purposes described above, including lead follow-up, record keeping, analytics, legal, security, and business administration purposes. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

8. Access, correction, and requests

You may request access to, correction of, or withdrawal of consent for personal data we hold about you, subject to verification and applicable legal limits. Contact us using the details below.

9. Cookies, analytics, and third-party links

Our website may use cookies or similar technologies through Vercel Web Analytics, Google Tag Manager, and related tools to understand website performance and user interaction. The website may also link to third-party platforms. Their privacy practices are controlled by those providers, not FigureLab.

10. Contact details

The Figure Lab PLT, trading as FigureLab
16-26, Menara Mutiara Sentral, 2, Jalan Desa Aman 1, Cheras Business Centre, 56100 Cheras, Wilayah Persekutuan Kuala Lumpur
Email: info@figurelabmy.com
Phone/WhatsApp: +60 10-368 0025